1. How do I place my order?
All orders can be made online through our website. Before placing your order, you have first our Member. Upon completing the sign up procedure, you will be given
one account to access to our ePrinting system. You can use the account to place the order.
2. How do I confirm my order?
You are required to select all the necessary information of your order, including attaching your artwork, selecting the material type, printing requirement and finally,
click on the Upload button to send the order to us.
3. How long does it take to process my order?
Please click here for process duration.
4. Can I cancel or change my order?
You cannot cancel or change your order once submitted. Therefore please check your artwork and order details carefully before submitting them to OPRINT.
We will not entertain any members’ request to change their order to another order of lesser, equivalent or higher value.
If you have detected an error only after submitting your order to us, it is your responsibility to contact our customer service immediately so that we can put your job
on hold until you make the necessary amendments. In such a case, please note that there will be a delay in the completion and delivery of your goods. A job that is
put on hold is referred to as a ‘Pending Job’ and all jobs listed as such must be resolved within 14 days by that member (beginning from the date of when Pending
notice was given), or else the order will be considered null and void. In such a case, 20% of Advance Payment amount for that order will be deducted for handling
charges and the balance credited back into that member’s account.
OPRINT will not be held responsible for any matter resulting from a member’s failure to contact OPRINT promptly or to convey the necessary instructions regarding
5. How can I keep track of my orders and my account balance?
You can login to your ePrinting accounts to check your order status, history and account balance.
6. What do I do if I am dissatisfied with my order?
If you are not satisfied with any product, please call our Customer Service within 1 week (7 days) of receiving your order. Please specify your order,
and reason for dissatisfaction.
Our Customer Service department will review your request and work with you to meet your expectations.
PLEASE NOTE: We will only reprint or refund the cost of any product that fails to meet the conditions under the General Expectation on Printing Outcome.
However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs
down and pass those savings along to our customers, OPRINT does not review artwork/documents for content or spelling.
7. What should I do if I do not receive my order within the estimated delivery date?
Call our Customer Service at 603-8061 1887 to check your order status.